We compensate for excellence!

TELCOR Inc, a nationally recognized innovator in the healthcare informatics industry, is looking for an energetic, focused, motivated team member to work as an Outreach Analyst providing excellent customer care for TELCOR’s Outreach Information System product line customers.

Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company.

THE TELCOR OUTREACH INFORMATION SYSTEM (OIS^®) PRODUCT LINE:

TELCOR’s Outreach Information System applications are designed to assist clinical departments with expanding their services to the outreach market. These products allow clinical departments to effectively compete, improve operational efficiency, improve communication between the department and providers and promote compliance. This product line targets the laboratory outreach business and includes the following solutions:

Remote Client Order Entry/Medical Necessity Checking
Comprehensive Results Reporting
Outreach Program-Specific Rules and Pricing Processing
Complete Set of Regulatory Compliance Tools
Ongoing Profitability Analysis
Revolutionary Billing Information System

OIS QA ANALYST RESPONSIBILIES:

Internal Operations

Provide staff with assistance solving problems and answer inquiries regarding OIS applications, train staff to work with OIS applications
Develop and/or maintain internal documentation for TELCOR OIS applications
Develop and maintain OIS product line knowledge
Develop and maintain standards, guidelines and specifications for OIS applications
Maintain and update OIS processes and procedures
Recommend new or modifications of internal processes to serve new purposes, improve workflow, customer satisfaction and product quality and determine requirements to execute
Develop, maintain and update documentation and updates for reference manuals and documents
Gather and organize information on problems and/or procedures
Analyze data and develop solutions or alternative methods of proceeding
Collaborate with others in the organization to ensure successful solutions for problems
Participate in all necessary OIS meetings and follow all OIS processes and procedures
Continue education and professional development
Ensure all customer billable milestones for add-on projects and work orders are communicated to management
Participate in the on-call rotation for customer service

Quality Assurance

Primary responsibility is the quality of the product installed for customer use
Develop and execute test plans to validate enhancements to TELCOR OIS applications
Validate, observe and monitor system functioning to verify correct operations and detect errors
Read specifications and conduct diagnostics to investigate and resolve problems
Confer with management to establish requirements for new systems or modifications
Test OIS application corrections that have been reported, report results, recommend modifications or alternatives
Perform validation and testing scenarios to ensure adequacy and reformulate as necessary; follow QA Task tracking process for cases
Define data requirements and gather and validate information, applying judgment and testing
Study and analyze information about alternative courses of action to determine which will offer the best outcomes

DESIRED SKILLS AND EXPERIENCE:
The ideal candidate would have:

MT, MLT with medical informatics experience
MT, MLT with Healthcare Accounting/Medical Billing experience
Experience with clinical and/or billing information systems
Experience in the development and deployment of customer training and training materials
Experience in writing test plans and execution of those test plans for software
Excellent communication skills, both verbal and written
Strong customer service skills
Strong problem resolution skills
Workflow analysis skills
Experience with HL7

REQUIREMENTS:

Degree in clinical healthcare field or accounting
Experience in the medical/clinical environment (must be well versed in medical terminology)
Experience with documentation of procedures
Prefer direct experience with implementation and/or support of clinical information systems
Experience with workflow analysis, data analysis and testing
PC literate - must know Windows operating system environments and Office tools (e.g., Word, Excel)
Must be able to travel to customer sites for implementation activities when required

TELCOR BENEFITS AND COMPENSATION:

Open Work Environment
Company Provided Amenities
Competitive Salary
Group Insurance:
- Dental
- Medical
- Life
- Disability
- Identity Theft
401(k) Profit Sharing Plan
- 100% Vested at 1 Full Month of Employment
401(k) Employer Matching
Cafeteria Plan
H.S.A. and H.S.A. Company Contributions
10 Days Paid Vacation, Increased Vacation Accrual After 2 Years of Employment
7 Personal Days
Paid Holidays
Continuing Education Reimbursement
Professional Certification Reimbursement

TELCOR is an Equal Opportunity Employer.